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Posts Tagged ‘selecting an IT partner’

There are many things to take into consideration when selecting a new technology partner.  Information Technology partners will play a major role in how your company access information and what happens in the event of a failure in the system.  Here are a some questions that you MUST ask any managed services company before you enter into contract with them.

1. How long has the partner been in business?
2. How many Clients does the partner serve?
3. Approximately, how many servers are managed? PC’s?
4. Define the core market segment the partner serves?
5. How many total employees?
   • Sales
   • Administration
   • Technical
   • Help Desk / NOC
   • Field
6. Do they use sub contractors?
7. Do they outsource any of their support services?
8. Normal Business Hours?
9. How do they deal with afterhours support?
10. What is the partners privacy policy (technicians will have access to your Clients data)?
11. How is post installation support handled?
12. How is routine security and performance maintenance accomplished?
13. What is monitored and how are alerts handled?
14. How is the system information and firm procedures documented?

These questions will give you a solid start in evaluating their value to your company and their commitment to customer support.  Now that you have those answers,   you need to get a reference list.

1. How many companies were on the list? – (should be at least 10)
2. How many have you called? – (should be at least 3)

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PC Network Services offers Information Technology support and managed services for small to medium size companies in and around Pittsburgh, PA. They offer an amazing range of services and support so you will never have to worry about networking or computer issues in your office again.